Refund & Cancellation Policy
Effective Date: August 15, 2026
Helton Healthcare PLLC is committed to providing clear and transparent information regarding payments, cancellations, rescheduling, missed appointments, and refunds. Please review this policy before scheduling or purchasing services.
Appointment Cancellations & Rescheduling
We understand that plans may change. If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice whenever possible.
Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a late-cancellation fee.
Missed Appointments
Patients who do not attend a scheduled appointment and do not provide advance notice may be considered a no-show.
No-show appointments may be non-refundable, and a new payment may be required before another appointment can be scheduled.
Complimentary Consultations
Complimentary fit or consultation calls do not have a monetary refund value. If you are unable to attend, please cancel or reschedule as soon as possible so the appointment time can be made available to another patient.
Paid Visits
Once a paid medical visit has been completed, fees for professional services already rendered are generally non-refundable.
If you cancel an eligible paid appointment within the required cancellation window and the service has not yet been provided, any applicable refund will be processed according to the original method of payment.
Helton Optimize and Prepaid Programs
Prepaid programs reserve clinical time and resources for your care.
If you request cancellation before the program has begun and before clinical services have been provided, you may contact Helton Healthcare to request a refund.
Once a program has begun, refunds are not guaranteed. Any refund request will be reviewed based on:
Services already provided
Appointments already completed
Clinical or administrative work already performed
Materials or benefits already received
Any non-refundable costs incurred on your behalf
If a partial refund is approved, the value of services already provided may be deducted from the amount originally paid.
Laboratory Testing, Medications & Outside Services
Fees paid directly to outside laboratories, pharmacies, imaging centers, supplement vendors, or other third-party companies are governed by those companies’ individual refund policies.
Helton Healthcare PLLC cannot guarantee or issue refunds for payments made directly to third-party vendors.
Medication Costs
Prescription medications are not refundable through Helton Healthcare PLLC once dispensed by a pharmacy. Questions regarding pharmacy refunds, damaged products, shipment concerns, or medication returns should be directed to the dispensing pharmacy.
Provider-Initiated Cancellation
If Helton Healthcare PLLC must cancel an appointment, you will be offered the opportunity to reschedule.
If a prepaid service cannot be provided and an appropriate alternative cannot be arranged, any applicable refund will be reviewed and processed accordingly.
Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment processor or financial institution.
Chargebacks
If you have a billing concern, please contact Helton Healthcare PLLC before initiating a chargeback so we have an opportunity to review and address the issue.
Questions
Questions regarding cancellations, payments, or refund eligibility may be directed to:
Helton Healthcare PLLC
Email: admin@heltonhealthcarepllc.com
By scheduling an appointment or purchasing a service from Helton Healthcare PLLC, you acknowledge that you have reviewed and agree to this Refund & Cancellation Policy.
Helton Healthcare PLLC reserves the right to update this policy as services and business operations evolve.